PROCESSING TIMES
* All coffee is roasted fresh every Tuesday
* Orders ship out every Wednesday
* Orders placed after Tuesday will be roasted the following week
* All coffee is roasted to order to ensure maximum freshness

SHIPPING METHODS & RATES

Local Options
**Pemberton Village**
* Free delivery within the Village of Pemberton on Thursdays
* Free pickup available (await notification before visiting)

**Whistler**
* Available exclusively through Vessel Refillery: [vesselrefillery.com]

Shipping Beyond Local Area
* Real-time courier rates calculated at checkout through ClickShip
* Free shipping on orders over $100
* Estimated delivery times vary by location and shipping method selected

Subscription Orders
* Free delivery within Pemberton Village (delivered Thursdays)
* Standard shipping rates apply for courier delivery (shipped Wednesdays)
* Adjustable shipping date and frequency through your account

TRACKING YOUR ORDER
* Tracking information automatically emailed once your order ships
* Track your order anytime through your account dashboard
* Contact us if you haven't received tracking within 24 hours of shipping

ADDITIONAL INFORMATION

Address Accuracy
* Please verify your shipping address before placing your order
* We are not responsible for delays or non-delivery due to incorrect addresses
* Address changes must be submitted by Monday for that week's roast

Weather Delays
* Extreme weather conditions may affect delivery times
* We monitor weather patterns and will notify you of potential delays
* We cannot guarantee delivery times during severe weather events

Lost or Damaged Packages
If your package is lost or damaged:
* Contact us within 48 hours of the expected delivery date
* Include your order number and any relevant photos
* We'll work with the carrier to resolve the issue or send a replacement

Holiday Shipping
* Extended processing times may apply during peak holiday periods
* Holiday shipping schedules will be posted on our website
* Order early during holiday seasons to ensure timely delivery

CONTACT US
Questions about your shipment? We're here to help:
* Email: info@gradientcoffee.ca
* Phone: 604.894.0599
* Hours: Monday-Friday, 8am-5pm PST (by appointment)

Gradient Coffee Roasters reserves the right to modify this policy at any time. Any changes will be reflected in the "Last Updated" date above.